Alexsia Gal
map-marker Paderborn, North Rhine-Westphalia

ESIM doesnt work with iPhone outside of Germany. It works only in the germany

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I bough Esim for my iPhone thinking I would use my local Indian sim along with my german number. However it came as a shock when I travelled to Rome last year and figured that Esim does not work. I tried multiple time to connect with Customer Care but website is a *** Show. It keeps on redirecting on login page when clicked on Contact. I want to escalate this issue for a while now. As be that Spain, Netherlands or France, Out side of Germany - Congstart Esim never works. It is makes my travel experience horrible.N
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Anonymous

Written contract not honored

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November 2017. My number was deactivated, they promised to reactivated if I sent them id and proof of address. I did this two weeks ago with no response. A follow up email has also not been responded to.
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Reason of review:
Poor customer service
Alverna Hgv

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Verified Reviewer
| map-marker Köln, North Rhine-Westphalia

Found Constar taking 1,49 € a min. for calls to the USA

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As one other customer stated correctly, there is no working complaints process. I did not actually find foreign call tariffs on their website, only prices for the EU, and only a "special deal" that costs extra each month, with a list of countries, and a more expensive "special deal" with a longer list of countries. I was a bit foolish to trust that they would, by default, have a reasonable price for calling to the USA. 1,49 € /min. for calls to the USA make me think back to the 1990's. Calls to the USA, for Antarctica rates. Other companies' default prices for calls to the USA are typically quite reasonable, for 6 cent up to 29 cent from what I have seen so far.
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Loss:
$300
Pros:
  • Ok coverage in germany
Cons:
  • Bill shock
  • Lack of communication
  • Getting ripped off
Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Munich, Bavaria

Congstar and tmobile conspire to cheat customers

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I was told I had to take out a 2 year contract for 5GB of data at the Tmobile store selling congstar. congstar told me that is not true. they said there is no difference between the flexible contract and the 2 year contract. there is no reason for someone to take out a two year contract, unless, of course they want to 'lock in' the rate. But, as rates are more likely to decrease over the next 2 years as opposed to increase, it generally makes no sense to sign a 2 year contract. congstar's customer service makes the situation worse. They won't let you speak to a manager. They have no complaints department. They refuse to cancel the direct debit. their customer service is horrendous!
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Loss:
$240
Pros:
  • Flexible contract
Cons:
  • Nonexistent complaints process
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

Also faced situation when decided to close 2 year contract with them.I was surprised when I was told that I could do do in a one year O_o. This company make money with cheating theirs customers. Do not sign any contacts with them !!!!

SO instead of 24 month contract I am forced to pay 36.

Guest

Constar is the worst service provider i have dealth with. They have agents that are not prepared to help in english or get a somebody to call you back. I could not get any support on my international calling or why on statements are not appearing online.they don't care!!!

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